Hotel Residence Am Hauptbahnhof Hamburg, Hamburg

The hotel offers clean and comfortable rooms with all necessary facilities, but lacks a remote control for the TV. The service was average with unhelpful and impolite staff, especially when it comes to carrying luggage up ladders without assistance. The location is convenient for those using the central station, but can feel dodgy or unsafe at night. Dining options are simple and cheap, though the early start time may not suit those with early commitments. Overall, the hotel is functional for short stays but may not be ideal for longer visits.

Upon arrival, I found the hotel to be conveniently located just a five-minute walk from Hamburg main Railway station, which was a definite highlight. The room was spacious but had a lingering smell of cigarette smoke in what was supposed to be a non-smoking room. However, despite the initial chilliness, it was overall clean and decent for my stay.

The hotel offers massive rooms that appeared clean at first glance, but I was disappointed to find the toilet seat was not properly cleaned. Despite this, the room was warm, spotless, with a spacious modern bathroom, and the free Wi-Fi worked well. The service was not friendly upon arrival, with some staff being arrogant and not attentive to guests, although check-out did require extra time due to an unattended front desk. The location was excellent, just 400 meters from Central Station, making it convenient for transportation. On the downside, the evening ambiance around the hotel was a bit dodgy. The dining experience, priced at €13, was rather disappointing, but the buffet, although in a small space, offered tasty options. The facilities were satisfactory overall, without any standout features.

My stay at the hotel was a mix of positives and negatives. The rooms were clean and tidy, with the towels replaced on the second morning, but there was an issue with a smelly smell in the room and no remote control for the TV. The service, while nice and welcoming, had a moment of being unpolite, although they tried to be helpful when we needed something. The location was both an advantage being near the city center but not that quiet due to nearby establishments. The dining experience was not the best, and the facilities were decent without any major complaints.

The hotel was comfortable and had excellent facilities overall, although the lack of a remote control for the TV was a downside. The service was a mix - some staff members were very friendly, but others were unpolite. The location, while close to the central station, was a bit sketchy with some safety concerns. The dining experience was passable, but nothing exceptional. Facilities were satisfactory.